FAQs

How do I request service from Australia Disability Participant?

It is easy to request a service from Australia Disability Participant . You can:

  • Fill out and submit our online referral form.
  • Call our concierge service on 1300 633 845 to talk to us, Monday to Friday, 7.00am – 7:00pm EST or request a call back at a time that is suitable for you.
  • Email us at info@australiadp.com.au with your details and the support you need.

No matter how you choose to get in touch with us, we will review your request and get back to you within 24 hours on the next working day to get underway.

What services can I access under the NDIS through Australia Disability Participant?

Australia Disability Participant provide a range of support services to individuals with a disability and their families throughout each stage in life. We can support you to:

  • Support Coordination.
  • Daily Personal Activities.
  • Assistance with Travel/Transport Arrangements.
  • Household Tasks.
  • Innovative Community Participation.
  • Development of Daily Living and Life Skills.
  • Participation in Community, Social and Civic Activities.
  • Accommodation / Tenancy Assistance.
  • Assistance with Daily Life Tasks in a Group or Shared Living Arrangement.
  • Group and Centre Based Activities.
  • Assistance to Access and Maintain Employment or Higher Education.
What is the NDIA?

The National Disability Insurance Agency (NDIA) is an independent statutory agency. Their role is to implement the National Disability Insurance Scheme (NDIS), which will support a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers.

Am I eligible for the NDIS?

The best way to assess your eligibility for the scheme is to review these NDIS eligibilty.

You can also talk to our concierge to find out more. Simply call us on 1300 633 845.

How can I contact the NDIA

For more information on the NDIS you can visit  https://www.ndis.gov.au/ or phone 1800 800 110. You can also find out more about Australia Disability Participant  or Support Coordination.

What is the process to get an NDIS plan?

Once you know that you or the person in your care can access the NDIS, you will be contacted by a NDIA Local Area Coordinator (LAC) to have an NDIS planning meeting. This will either be over the phone or in person. They will talk with you about:

  • Your goals or goals for the person in your care.
  • Supports you or they may have now.
  • Things you need because of your or their disability to reach identified goals.
  • After the planning meeting, the NDIA will put the plan together and send it to you.
What about people over the age of 65 years?

People over the age of 65 are not eligible for the NDIS. BUT those who are over 65 and currently receiving disability support will be provided with the same supports and funding that they received prior to the transition to the NDIS.

Is transport covered under the NDIS?

If you are not able to use public transport because of your disability, you may be able to get NDIS funding to cover transport such as taxis.

If you previously received funding through a taxi subsidy scheme, the NDIA will also take this into account. The NDIS will not provide funding to carers or family members to transport a person with a disability to everyday commitments. The NDIS can also fund supports that help you build confidence and learn how to travel or use public transport independently. For example, if your goal is to get your driver’s licence, the NDIS may be able to support you to achieve this.

What is the NDIS responsible for?

The NDIS provides funding to eligible people based on their individual needs.

Every NDIS participant has an individual plan that lists their goals and the funding they have received. NDIS participants use their funding to purchase supports and services that will help them pursue their goals.

Everyone has different goals but they could include things like getting and keeping a job, making friends or participating in a local community activity. NDIS participants control the support they receive, when they receive it, and who provides it.